Shipping and Delivery
Currently Premier Jewellery offers free FedEx shipping and registered air parcel on every US, Canadian, UK, and Australian order.
To ensure the secure delivery of your order, Premier Jewellery always:
Insures and registers all items for their full value.
For the US & the UK, all deliveries have to be sent to a physical business or home address only. For Australia & Canada, items may also be sent to a Post Office Box.
International shipments can be processed online. Customs charges, sales tax and import duties are the responsibility of the customer; please check with your local customs office for information. Other than Goods and Services Tax (GST)/ Provincial sales taxes (PST)/ Harmonized Sales Tax (HST), there are no additional import duties for orders shipped to Canada and Australia. For orders shipped to the UK, Premier Jewellery collects the relevant duties for each order. To simplify the above process, you may prepay all GST & import duties to Fedex through us.
Premier Jewellery is committed to timely delivery for your order. However, delivery delays due to inclement weather conditions, carrier delays or incorrect addresses are beyond our control. Shipping fees are non-refundable. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date. On the rare occasion that your order is tampered with or lost during shipment, you must report this to Premier Jewellery within 5 days of receiving your tracking number.
For insurance reasons we cannot reroute packages after they have shipped from Premier Jewellery.
To inquire about shipments, please email us at email@example.com or call us at +852 2368 0003.
To make your Premier Jewellery purchasing experience as pleasant as possible, Premier Jewellery offers complimentary 30 day returns on all orders from the US, Canada, UK, and Australia. If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund. We take pride that our jewellery is produced with exceptional standards!
Premier Jewellery is proud to offer free return shipping on all jewellery, loose diamond, and loose gemstone orders. We will provide the free FedEx return shipping label, so that your return process is seamless and easy.
Please note that returned items must be in their original, unworn condition and accompanied by all original documentation. Due to their personalized nature, the following orders are nonreturnable: items that have been modified, engraved, or resized; items that have previously been exchanged; and custom designed jewellery. Alterations to orders currently in process void the complimentary resize, return and exchange policies. If you have a special request for a later delivery date, our 30 day return/exchange period begins on the date that your order was first available to ship.
If you have any questions, please email us at firstname.lastname@example.org or call us at +852 2368 0003.
How to Return an Order
To return or exchange your gift selection:
1. Obtain the Return Shipping Authorization Code: Email us at email@example.com or call us at +852 2368 0003 to obtain a return shipping authorization code and request your free FedEx return shipping label. Write your return shipping authorization code on the outside of the package you are returning. (Please note that the free FedEx return shipping label only applies to jewellery, loose diamond, and loose gemstone order from the US, Canada, UK, and Australia.)
2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond & gemstone reports. (Replacing item’s report will be charged additionally). Your Premier Jewellery Cleaner is complimentary; please keep this as a token of our appreciation. For resizes, do not include original reports and accompanying materials. For security reasons, do not write jewellery, diamonds or other related words anywhere on the package.
3. Shipment and Insurance: In order for the insurance to be valid with the use of your FedEx prepaid label, you must "double box" your shipment and follow these instructions. Enclose your item inside its original ring/jewellery box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewellery box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the ring/jewellery box inside a small FedEx Priority box and seal it. Place the small FedEx Priority box inside a medium FedEx Priority box. Affix the label to the outside of the larger box and drop it off at your nearest FedEx location. Premier Jewellery and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Obtain a FedEx receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.
4. If you decide to use a different shipping method you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached Premier Jewellery. Premier Jewellery is not responsible for items lost or damaged while shipping.
After we receive the returned order, we will inspect and verify the condition of the item. Returns take approximately seven business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase, or by bank’s transfer if the original payment method was bank wire, cash or certain other payments requiring special processing. International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase. Premier Jewellery is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund. Premier Jewellery is not responsible for any foreign exchange or other fees that are charged by the customer’s financial institution. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.
Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to a minimum restocking charge of US$50. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please email us at firstname.lastname@example.org or call us at +852 2368 0003 to request another return shipping authorization. All requests for refunds must be in writing via email or fax. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.
If you have any questions about our return procedure, please email us at email@example.com or call us at
+852 2368 0003.